Strong January, but chips are down for car makers

 A shortage of semiconductors is significantly impacting the world’s car makers.

Toyota Hilux enjoyed another strong month, though overshadowed - yet again - by Ford’s Ranger.

Toyota Hilux enjoyed another strong month, though overshadowed - yet again - by Ford’s Ranger.

 NEW vehicle sellers made a strong start to the year – but some in the industry wonder if troubles lay ahead.

The Motor Industry Association, which represents distributors, is positive about last month’s tally of 13,893 new passenger vehicle registrations – citing it as being up 6.2 percent on the same month of 2019 and the third most successful January for car purchases. 

Individual brands are celebrating bonanza returns, most particularly Mitsubishi Motors New Zealand which cites the sale of 1403 of its vehicles – 1002 being passenger models and the remainder Express vans and Triton utilities – as being a 30-year peak.

 MIA chief executive David Crawford says the overall industry count suggests huge promise after more than six months of speculation about whether the local motoring industry has ‘turned a corner’ since its big losses during the Covid-19 pandemic’s numerous lockdowns.

He concedes, though, that January’s result was buoyed by “comfortable amounts” of supply arriving, much of which comprised backorders from previous months. 

One industry involver, who declined to be identified, believes January, this month and perhaps March might be the best months of the year.

From there on, he believes, most if not all distributors might start to feel the impact of a global issue for car makers around the world – the shortage of vital computer chips, particular semiconductors.

The factories making these items are now snowed under – and car assembly lines are slowing because products cannot be finished.

A global semiconductor shortage is hurting the world’s car makers.

A global semiconductor shortage is hurting the world’s car makers.

The local commentator says car makers all around the world have been impacted.

That view is supported by overseas reports that have termed the shortage a “crisis within a crisis.”

Audi is among victims. According to media reports from Europe, it is resigned to 10,000 fewer cars in the first quarter of the year and putting more than 10,000 workers on furlough because it cannot finish cars. 

Its parent company, Volkswagen, announced its own go-slow due to a lack of chips last week, alongside rivals such as Honda.

The issue pre-dates the global Covid crisis; 2020 started poorly for new car sales, particularly in Europe, so brands believed fewer components were required.

Once plants and the countries they locate in were hit, often hard, by Covid-19, many manufacturers cut their orders from the Chinese factories making computer chips. 

The market has since rebounded but now the components are no longer so readily available, as suppliers switched their attention to other sectors, most notably gaming and home electronics.

Ordering new chips has proven to be a challenge. 

As one overseas’ analyst explained: "Semiconductors have a broad range of applications but a very limited pool of companies capable of manufacturing the silicon. 

"Demand is high, and supply is tight" and any sudden needs "can prove very difficult to accommodate". 

"Modern cars are becoming computers on wheels, with an abundance of silicon required to control everything from the infotainment system to camera, radar and lidar," he said. 

The demand from carmakers "competes for manufacturing capacity with smartphones, servers and a host of other segments".

And a boom in the market for devices such as PCs and new game consoles was making it doubly difficult to book manufacturing time. 

Numerous brands have had to suspend production, some for days, some for weeks.

Numerous brands have had to suspend production, some for days, some for weeks.

The shortages have seen Mercedes-Benz, Fiat, Ford, Honda, Nissan, Subaru and Toyota all reportedly suspend production for days or weeks at a time.

The MIA has yet to address this matter.

In comment pertaining to last month, it says most of the growth was in the passenger vehicle and SUV sector, which saw a 6.7 percent rise year on year. Commercial vehicles (a sector driven largely by utes) also increased, but by a lesser 5.1 percent. 

The Ford Ranger and Toyota Hilux were the country;s most popular vehicles, respectively with 948 and 750  registrations in January.

Toyota maintained its spot as market leader, with 17 percent market share. Mitsubishi, Ford, and Kia were all trailing, on 10 per cent market share a piece.

It was also a strong month for electrified vehicles, with 1073 hybrids, 93 PHEVs and 244 pure electric vehicles sold. The strongest-selling EV was the Hyundai Kona, with 56 sales, followed by the MG ZS EV, with 49.

 

 

The year ahead - an insider view

What will 2021 bring for the new vehicle industry – how hard will it be to secure, let alone sell, new products?

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THE count is in and conjecture that 2020 would become a tough year for the new vehicle industry has proven correct – an almost 25 percent slump on the 2019 outcome is sobering news.

 So, anyway, that’s the past – what’s the prognosis for the year we’ve now just rolled into; what will 2021 deliver?

It’s always interesting to get the views of an industry figure on such matters. So thanks to Anthony Maclean, who has nearly 30 years automotive experience gained in the United Kingdom and New Zealand.

In his home territory of the United Kingdom, MacLean had an extensive career with Volkswagen and Skoda.

In New Zealand he has held senior roles with Nissan, Blue Wing Honda, Tourism Holdings Limited and Mercedes-Benz and, most recently, with SAIC Motor’s MG marque.

As MG’s country manager, MacLean brought the reborn British make back to the local market, bringing it up to speed as a Top 10 brand, with 13 dealers and more than three percent market share.

He’s just departed this role to launch his own automotive consultancy. This new company, BoostAuto, will focus on marketing and planning services for distributors and dealers.

You can find more about BoostAuto at https://www.boostauto.co.nz

Anyway, BoostAuto’s first undertaking is a blog, kindly shared with MotoringNZ, that offers his top 10 predictions of the changes that will affect the national new vehicle industry this year. So, here we go ….

1 - January sales result will surprise.

January’s sales month will be huge; there was significant port congestion in December, and vehicles arrived late as a result; some brands were severely supply constrained last year, and one major brand held sales back as the year closed. January’s sales will exceed the combined 9092 registrations (2570 passenger cars and 6522 SUV sales) recorded in January 2020.

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2 - Selling through Agency Model.

Mercedes-Benz in New Zealand will transition to agency model sales, and more will follow. This gives the distributors more control over the quality of the purchase experience (brand experience becomes more important than sales process; dealers lose the ability to discount, the distributor owns the stock, and dealers are paid a fee for selling). Five years ago, only Honda in NZ used the brand experience, others scoffed. In 2018 Toyota moved to agency model in New Zealand. Tesla has only been agency. Other brands will seriously start to consider the agency model locally. Honda in Australia move to agency in 2021. The shift has started and will gain pace. Some brands may take an ‘Agency Lite’ approach trying to test the idea without a full leap.
3 - Luxury Vehicle Price War

Maybe the word choice of ‘war’ is a little over-zealous. However, one of the effects of the agency model is that it brings retail pricing down. Kia already uses fixed margin to pre-sell Stonic and some Sportage. When it introduced Drive Happy pricing because of their agency model, Toyota NZ reduced the price of some models by as much as $15,000 (for a Hilux SR5 Limited 4x4 auto). While we might not see this level of price reduction for Mercedes-Benz, you can be sure of some price reductions. BMW will look expensive when their product team in Pacific Rise do their PVA (Price Value Analysis). So their question to answer will be, do we want to be perhaps five percent more expensive, or do we come closer? If they decide the latter route, expect the same conversation over at Great North Road at Audi HQ, and maybe even Lexus (and therefore by default Volvo).

4 - Internet Sales

 Through the lock downs we saw many businesses pivot to sell online. In the United States, a country that has long resisted internet sales in automotive, necessity – as they say – was the mother of invention. Dealerships moved much closer to transacting online to facilitate sales they would not have been able to do otherwise. The process might not have been seamless and polished but it worked. Additionally, with the shift to agency online sales become more likely. Tesla, ever the innovator has paved the way, and now reserving models online has become more common for multiple brands. Consumers do it for products that five years ago we would have not considered could be bought online. Expect a major brand to offer a model or two that can be ordered and collected without going into a dealership (and without having to haggle over pricing). It will be seen as a breakthrough; it is more of an evolution.

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5 - Scrappage Scheme or Emissions Testing Spring Cleans the Vehicle Park.

It’s not news that our fleet (at around 15 years old) is ancient compared to Australia, UK or US (8-10 years old); our remoteness and love affair with older used imports are to blame. Whether an emissions testing standard or a vehicle scrappage scheme is introduced, the government will make tentative steps to tidy up the oldest, least safe vehicles and worst polluters.

6 - The March of the PHEVS

Plug In Hybrids are coming – and coming in volume. 2020 was the year we talked about PHEVs, sometimes scratching our head about their purpose. As they become more common their benefits will become more understood. PHEV batteries are roughly 10x the size of a mild hybrid battery; they have real electric and zero emissions range yet without the range anxiety. Every major brand will have at least one PHEV in 2021. New PHEV models are likely to include Hyundai Tucson and Santa Fe, Ford Escape, Kia Sorento and Seltos, MG HS, Skoda Octavia and Kodiaq, Toyota RAV-4 Prime, new Highlander VW Tiguan. Oh and market leader Mitsubishi Outlander gets a full replacement at the end of the year.

7 - Rapid uplift in BEV and PHEV sales volumes

This will be the year of greener transport. The Government has already signalled it wants most of its fleet to be EV. The PHEVs are coming from virtually all the big brands. BEVS will follow later in the year and early in 2022. Virtually every month will see a new PHEV or BEV model entering the market. The shot in the arm will be some kind of feebate scheme, potentially supported by a scrappage scheme late in the year.

BYD is a big player in China. This is the HAN electric car.

BYD is a big player in China. This is the HAN electric car.


8 - Hello Geely. Or BYD or Proton

We know the Chinese brands are coming – some of these brands are the biggest car companies you have never heard of. They have scale, a BEV, PHEV focus and a desire to expand into international markets. Which one will make it here first is tough to call, but expect at least one new brand you have never heard of to arrive this year.

9 - Goodbye Holden. Who is next?

February last year saw the shock announcement that GM would quit the local market. Manufacturing groups are signalling consolidation where they have multiple brands in one market. It is likely that a smaller brand will leave in 2021.

10 - The market bounces back – almost

 2021 will see a market volume rebound to around 145,000 vehicles. Here’s the logic. Retail demand is strong, business confidence has improved, but rental company volume is soft. The economy’s resilience has surprised us, but the closed borders has restricted incoming tourists and with-it rental car demand. Rental cars account for 16-17,000 vehicles a year. Borders will re-open for next summer’s peak period and with it, rental car demand will soar as companies re-stock their depleted fleets. What’s more businesses will see increased confidence for the year ahead and will plan their capital expenditure accordingly. But some caution will remain, and it’s possible that we may have another localised lock-down and community COVID-19 cluster.



 

New car market hammered in coronavirus condition

The new vehicle industry took a big hit in 2020, registrations falling almost by a quarter.

Toyota’s RAV4 was the top-selling passenger model for the year.

Toyota’s RAV4 was the top-selling passenger model for the year.

NEW passenger and light commercial registrations for 2020 were down 22.7 percent on the 2019 tally, a publication specialising in industry news is reporting.

That means overall registrations dropped a massive 35,121 units to 119,620 for the year, says Autotalk.co.nz, citing data it has sourced from New Zealand Transport Agency. 

Report author Richard Edwards says this translates into a sobering impact for distributors and their dealers.

“Assuming an average of $3000 in margin, finance and insurance commissions and accessory sales per vehicle, those figures represent in excess of $100 million in turnover lost to the dealer segment of the trade alone for the year.”

The report has posted ahead of official notification from the Motor Industry Association, which generally posts monthly and annual outcomes on behalf of new vehicle distributors.

Autotalk.co.nz’s  report https://autotalk.co.nz/news/new-market-down-23-for-2020 says passenger registrations were down 23.3 percent for the year to 80,860 units, while commercial registrations fell 22.7 percent to around 39,000 units.

Toyota topped the passenger car segment with 12,795 registrations, followed by Kia on 7985, Mitsubishi on 6479, Mazda on 6289 and Suzuki on 5935.

The most popular passenger car last year was the Toyota RAV4 with 5350 registrations, followed by two Kias, the Sportage (2916) and Seltos (2611).

The Toyota Corolla, a previous pace-setter in previous years, was next with 2570; presumably a victim of the rental car business having collapsed when New Zealand was hit by the global coronavirus crisis.

In commercials, Ford was the top brand on 9124 vehicles, followed by Toyota on 8004 units, Mitsubishi on 3842, Holden – which ceased existence on December 31 - on 2533 and Nissan on 2376.

The Ford Ranger was the top commercial model for the year, and top vehicle overall, with a count of 7986 vehicles. The Toyota Hilux placed second, with 5808 units, followed by the Mitsubishi Triton (3694), Holden Colorado (2495) and Nissan Navara (2376).

The annual tallies arrived once December registration data was delivered; that showed 5572 vehicles being registered, a 31.75 percent drop on the same month in 2019. The Toyota RAV4 was the month’s top passenger model, with 387 registrations, and the Ranger the top commercial, and top-selling single model, with 662 units registered.

 

2020 new vehicle market set to be down 20 percent?

The global drop in new vehicle production during 2020 has been sobering – and is bound to affect NZ’s registrations count for the year.

Covid-19’s impact on car production was unavoidable in 2020.

Covid-19’s impact on car production was unavoidable in 2020.

ABSOLUTE clarity about the state of the New Zealand new car market in 2020 might be weeks away from resolution, but first indications about how the industry fared globally are sobering reading.

Gut feeling from within the industry here is that there’ll be no surprise should the year-total new car and light vehicle registrations count come to around 117,000 units, so around 20 percent down on the 2019 tally and the lowest annual count since 2013.

That kind of decline would be slightly greater than those predicted for the world’s three largest car markets – the United States, China and Germany.

But all has yet to be clear. New Zealand industry participants are awaiting one more set of figures, the registrations count for December, before they can achieve a total picture of the year’s trends and activity. 

As is always the case, this data doesn’t come easily - simply because the Government department involved in the accrual process, Land Transport, closes down over Christmas and New Year.

It is likely that provisional counts might be availed on January 5, but unlikely that full counts will be availed before January 11 – a much slower turnout than for any other month of the year, when normal business conditions apply.

That won’t inhibit individual brands from calculating their own in-house data – they, of course, know exactly how many cars they have retailed at any given time – but does make the achievement of a big picture view much more challenging, as competing brands are quite naturally loath to share.

Even so, the global picture is starting to take shape and it might well provide a pointer as to how the NZ scenario will shape up. 

In which case: Don’t expect an easy ride. The impression that NZ has done okay, simply because we experienced an unexpected surge in new vehicle purchasing activity in the months immediately following the easing of national lockdown conditions from April, does not mean that the market is set to show a decent result.

The big problem, evidenced especially within the final quarter of the year, has been one that should be pretty obvious to anyone who has been visiting new car franchises these past few months. The decreasing count of vehicles on display – and the increasingly obvious amount of unfilled display space -speaks volumes about how constrained supply has become.

Fact is, the vehicles that were bought during that sales rush were all easy pickings, being by and large, examples held in the national stockpile.

What’s become more challenging is achieving replacements for those units – Covid’s interference with not only car-making but component provision and then supply networks has been dramatic. Plants might still be making vehicles, but the rate of production has slowed and, often, so too the processes.

Coronavirus has given the world’s car makers a really rough ride in 2020; according to one report just out from an analyst based in the United Kingdom, all signs are that global car sales were down by $612 billion in 2020 and the entire market appears to be down by 10 percent. 

Data presented by StockApps.com, based on collations by a specialist, Statista, confirm what has long been accepted fact – that the Covid-19 pandemic hit the industry hard, causing supply chain disruptions, factory closures, and huge sales and revenue drops. 

StockApps picks the downsizing trend is set to continue this year and next, pointing out that even before the pandemic, the world’s car makers were already coping with a downshift in global demand.

In 2019 global passenger car sales revenues amounted to $US2.29 trillion. Small SUVs sales, as the largest revenue stream, generated almost 30 percent of that value or $US647 billion.  

Large SUVs and large cars segments followed with $US362bn and $US275bn in revenue, respectively.

However, the COVID-19 pandemic caused a huge hit, with total car sales revenues falling by almost 20 percent year-over-year to $US1.85trn in 2020.

Statista says its data suggests revenues in the large cars segment are expected to drop by 25 percent year-on-year, to $233bn.

Large SUV sales are set to witness a 24 percent cut, with revenues falling to $US275bn in 2020. Small SUVs follow with a 20 percent drop and $525bn in revenue. 

Analysed by carmakers, Toyota represented the market leader with a 10.6 percent global market share in 2020. Volkswagen ranked second with a 7.4 percent market share. Nissan, Ford, and Hyundai follow, with 6.6, 6.2 and 5.6 percent shares respectively. 

Statistics show the downsizing trend is set to continue in 2021, with global passenger car sales revenues falling to $US1.65trn. In 2022, this figure is expected to decrease by another six percent to $US1.55trn.

Statista data also revealed that all of the leading car markets are expected to witness a two-digit revenue drop this year.

As the largest market globally, the car sales revenue in the United States is forecast to fall by almost 18 percent year-on-year to $US507bn. This figure is expected to plunge to $US385bn in the next two years, nearly 40 percent less than in 2019. 

China, the second-largest market globally, achieved $US452bn in revenue in 2020, an 18 percent fall year-over-year. By 2022, total car sales revenues in China are set to drop to $US405bn.

As the third-largest market, Japan witnessed an almost 19 percent year-on-year drop when comparing 2020 and 2019 data sets, with passenger car sales revenues falling to $US92bn in 2020. Germany follows with $US86.5bn in revenue, 17 percent less than in 2019. 

In all, the three leading markets have likely lost $US231.5bn in car sales revenues in 2020 due to the Covid-19 crisis.  

 

 

 

In sickness or in health – what’s the impact of Covid on car distributors?

Look around many new car dealerships and it seems clear some are running short of stock. So how hard hit are distributors?

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TEN days ago Toyota New Zealand’s chief executive acknowledged the effects of Covid-19, closed borders and delayed shipping and logistics into NZ are “severely” impacting on all operational areas of his business. 

Which means? Specifically, said Neeraj Lala, availability of most new popular Toyota models is impacted. Many popular models are subject to waiting lists, with potential for delays to continue into the middle of next year.

This was not news to MotoringNZ. From mid-year, we’ve been reporting the emergent issues stemming from Covid-19, notably that the big unexpected run in new car sales had severely depleted the national stockpile.

Toyota’s bold admission raised a question: Would the market leader’s bold and frank attitude encourage others to lend insight into their own situations?

Turns out they needed some encouragement. Last Thursday this writer contacted a slew of brands distributors – not all, but mainly the higher-profile players - as well the national body representing the new vehicle performers, the Motor Industry Association, to gauge their mood. The specific questions were: “What is the situation for your brand(s); what policies are in place and what message can you send your customers?”

Some provided in-depth responses. Some said they would not comment. Several did not respond at all. 

First, those who were happy to offer insight: 

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Audi New Zealand, general manager Dean Sheed: 

“The issue is threefold.

First, local demand post Covid is stronger than anyone anticipated and what is arriving was ordered and forecasted four months ago – hence we are running down local (dealer and importer stock).

“ Also, factories can’t ramp up instantly – it takes time and the shipping takes six to eight weeks. We forecast a more balanced situation in March, 2021. 

“Also, though this has less impact, shipping is not back to 100 percent capacity. The shipping companies are not sailing all ships yet, hence capacity constrained. 

“Our messaging to customers is simple. ‘Don’t expect the dealer network to have the perfect car for you in the feature level you desire in stock. You may need to compromise if you want it today and are not planned.’ 

“We have launched a “new car” all dealer stock search locator on our website to assist with consumers finding a car – not due to this situation but for a better customer experience – in addition to the usual “used car” locator. https://search.audi.co.nz/new

“Many premium customers still like to order their specific car to their specification. That’s business as usual for us.”

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Ford New Zealand, managing director Simon Rutherford: 

“At Ford we have seen higher than anticipated levels of demand across our range – especially on Ranger, Everest, all-new Puma and Escape as evidenced by increased shares of those segments.  

“Our dealers are at historically low levels of stock and our supply chain is more under strain from COVID demand recovery and sales across multiple markets than COVID supply chain issues specifically although they are a factor when you have a 4-6 month lead time(dependent on source) from order to arrival in market. 

“We would love to have more stock on the ground right now to support our customers and minimise the order to delivery time for our customers – they are having to wait longer than we would like.

“Thankfully, we have good supply “on the water” and are getting the support we need to gain additional production capacity/allocation where needed from our various plants around the world ranging across the US, Germany, Spain, Romania, Turkey and Thailand.

“We have strong order-banks going into January and on vehicles lines such as Puma where supply is tight (only 13 unregistered in market today) we are only allocating future arrival vehicles to dealers on the basis of a signed customer order.
“We have seen further disruption at the port which is a further factor impacting delivery of vehicles already built. The COVID challenges are far from over as we anticipate further disruption with supply chain capacities being squeezed by markets competing for capacity, supplier capacity ramp up challenges and distribution capacity hampering the movement of parts globally to support production and service operations. Container shortages, air freight capacity and port disruption are not new but they become more pronounced when demand is in recovery. 

“We have been working closely with our dealers to support customers with loan cars if their vehicle is off road to ensure they are kept mobile over the holidays and have placed additional loan cars at dealers.

“We track and publish vehicle ETA’s to our dealers and provide our customers with their order details so they know they have an allocated unit on the way.  

“At Ford we’re here to help so we encourage our customers to keep in touch and we’ve got their back – we thank them for their patience and understanding.” 

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Mitsubishi Motors NZ, chief operating officer Daniel Cook: 

“There are two major factors influencing our new vehicle stock levels, supply and demand.

“On the supply side, we are experiencing only minor supply shortages out of the Mitsubishi factories, due to the impact on global supply chains. 

“There is also a challenge getting vehicles onto boats, and offloaded in a timely fashion due to the severe congestion at ports globally as general consumer demand resumes. This is being accentuated by the Christmas retail period in NZ.  

“Overall, our stock levels are lower than normal, however we are still receiving good deliveries, and in December alone we will have over 1500 units land, which is much more than a month’s supply. 

 “Most customers are presently waiting a month for their choice of vehicle and seem understanding of the shipping issues facing all importers.”

In respect to demand?

“Right now, we are experiencing unprecedented customer demand for our vehicles. Over the past two months (October and November) our retail sales have increased significantly on 2019, and are now limited only by our ability to supply everything our customers want.

 “Our brand is doing exceptionally well this year, due to our great value offerings, relatively strong stock levels and introduction of new models like Eclipse Cross and Express van. We are strongly growing market-share, peaking at 11 percent last month.

“I expect stock will remain tight over the next six months as our growth continues.”

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Subaru New Zealand, managing director  Wallis Dumper

“We have been running a just in time process for decades that has fostered strong customer service and expectations plus naturally held residual values.

“ Covid19 had potential to be devastating. It did have an immediate impact and ‘just in time’ potentially became ‘just too many’. Like everyone else, we predicted the market would slow or even stop due to Covid.

“We were wrong in that assumption. The impact was not as bad as envisaged after the initial lockdown was over.

 “But then the world impacts started to hit us via factory allocation shortages - so we have endured massive impact by other larger scale markets influence on the Japan factory supply.

“We have had months with not enough cars but now the good news is our new model launches in 2021 have been supported by a Subaru Corporation allocation promise. 

“Based on this allocation all we can do is plan accordingly and maximise any opportunity to secure any extra stock that might become available.

“We are optimistic that we will get what the factory have promised us thus our hope is to launch the new models, like our completely new Outback, successfully and be able to deliver what customers order.

“We will strive to hold our position as the No.11 distributor in the world for Subaru. Despite all the impacts Subaru in New Zealand with only five million Kiwis is still selling more Subarus than countries like the UK with 60 million.

“My guess is that there will be various model shortages from time to time in 2021 as a result of our scale which is simply not able to influence things like a downturn in massive scale markets impact on the factory production.

 “We even launched our hybrids e-Boxer models in the middle of the year despite lockdowns. We are fortunate that we go into 2021 with all models being of the  21MY model designation so that’s XV and Forester and Impreza and WRX, already arriving for 2021. 

“It is all looking okay and reality is that I think other brands might start copying our business model of having customers forward order their brand new vehicle in the specific model choice knowing its  … actually brand new fresh off the factory floor.

“Then we will start planning for 2022 as my guess is there will be more exciting All Wheel Drive Subaru models on the way and we will make sure we get a solid factory allocation for our loyal Kiwi customers and strive to keep all those Kiwis in our business and Subaru dealers nationwide employed too.”

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Volkswagen NZ, general manager Greg Leet.

“The Volkswagen brand, like other vehicle manufactures, is experiencing supply constraints due to the impact of Covid-19 in Europe.

“Thankfully it is a very different situation here in NZ.

“We have been fortunate that the timing has coincided with the run out of the Golf and the launch of the all-new Golf 8 (expected to land in February). The same situation with Tiguan, as we run down the current model with the arrival of the new facelift in February.  

“Our German colleagues have managed the situation well and as a consequence we have picked up production of other models from other markets effected with further lockdown measures.  

“Supply matching demand is key to our brand, we have seen a re-set of the industry in 2020 with stocks in such short supply and I would predict manufacturers will focus heavily on this moving forward.  

“We are very thankful to our loyal Volkswagen customers who have been understanding of the stock limitations. 2021 is very looking very positive with new stock arriving and we are seeing a big appetite for these new models, with a large number of customers pre-registering their interest.

Motor Industry Association, chief executive David Crawford:

“Stock arriving now was ordered three to seven months ago.

 “Factors affecting supply are that markets are stronger now than when the vehicles were ordered, so demand has exceeded supply; that the source markets are still experiencing partial shut down at some factories (this disruption is reoccurring when outbreaks of Covid-19 occur in source markets) and that shipping capacity has been constrained, timeliness disrupted and so on. 

“I would expect to see this pattern continue until the vaccine takes hold and Covid-19 comes under control. It may take to the end of 2021 to settle down properly. 

“None of this is a surprise, apart from stronger NZ demand for cars. We predicted the current hiccups in supply back in April. 

“Stronger demand has come from the $4 billion Kiwis usually spend on overseas’ travel each year instead going on cars, bikes, boats, caravans, home renovations and so on.

Hyundai New Zealand offered a single sentence response: “Certain models have been affected at certain times due to the global ramification of COVID, thus reducing production supply, however we have had and continue to have a steady supply of stock coming in.”

BMW NZ, Mercedes Benz NZ and Kia Motors NZ declined opportunity to take part. Ateco NZ (Alfa Romeo, Fiat Chrysler, Jeep, RAM, Maserati), Mazda NZ and Volvo Cars NZ did not respond.

 

 

 

Feebate 'best' route to lower exhaust emissions

Forget about banning gas guzzlers – convince motorists to buy low-emission vehicles, says the new car industry’s voice.

The lower a passenger vehicle’s emissions, the bigger the incentive, the MIA believes.

The lower a passenger vehicle’s emissions, the bigger the incentive, the MIA believes.

NEW vehicle importers have begun urging the Government to introduce a feebate scheme to accelerate the uptake of low-emission vehicles.

In a move obviously designed to see off any chance of an outright ban on importing vehicles fuelled by petrol or diesel, as has just been suggested by the Green Party, the Motor Industry Association, which presents new vehicle distributors, is pushing for new policies aimed at incentivising motorists to buy passenger models with the cleanest exhaust emissions – or none at all.

Chief executive David Crawford says members are strong supporters of having effective policies to encourage the reduction of carbon emissions from transport.

The way to do that is not to introduce policies aimed singularly at limiting vehicle supply. This would happen if the Government adopted the United Kingdom’s decision to ban pure petrol and diesel vehicles from as early as 2030. More preferable is to have policies that influence demand by incentivising the adoption of low technology technologies, Crawford says.

Such policies would be effective tools so long as they were implemented in a way that addressed the price premiums the low-emission vehicles have, he adds.

And the best way to achieve that is to introduce a feebate scheme that encourages car buyers to choose vehicles that are more efficient and less polluting, through rewarding those who do by giving them a rebate on the purchase price, funded by fees added to the price of less efficient vehicles.

“Because the distribution of new vehicles in New Zealand is a derived demand model, a well-designed feebate scheme incentivises change as it influences the purchase decision,” he says.

“This in turn alters the mix of models supplied by distributors which is more influenced by what is bought, and therefore restocked, rather than policies aimed singularly at limiting supply.

“Low emission technology is expensive, so policies that address low emission vehicle affordability are likely to be the most effective tools available to the Government.”

The previous Government proposed a ‘clean car initiative’, a ‘clean car standard’ (which would be a vehicle fuel-efficiency standard) and a ‘clean car discount’ (which would apply a rebate or penalty depending on exhaust emissions).

At the time, the MIA said it welcomed sensible discussions on ways to make vehicles cleaner and greener, and it promised the new car sector would work constructively with Government to help  create the best mix of policies to achieve that outcome.

The organisation didn’t like the ‘clean car standard’, because it implied that distributors had a significant influence on what vehicles Kiwi motorists chose to buy. It claimed that policies aimed at controlling supply into our market, imposed artificial controls that could distort the market.

But the MIA was particularly keen on the proposed ‘clean car discount’, as it would send a very clear signal to consumers and would over time increase demand for lower emitting vehicles. The MIA said that in its view it would be the most powerful policy available to the Government to influence car purchase decisions.

However, later in the year the whole ‘clean car initiative’ came to a screeching halt when the kybosh was put on the proposal by New Zealand First, a partner in the then coalition Government.

The MIA is asking for the ‘clean car discount’ to get picked up again by the new Labour Government, and as originally suggested it should apply to all light vehicles of less than 3500 kilograms gross vehicle mass.

Under the MIA’s proposed feebate scheme, vehicles with CO2 outputs of 230 grams per kilometre and above would pay a penalty, those with emissions of between 100-230 g/km would be in a “neutral” zone, those with emissions of between 50 and 100 g/km – which would be some hybrids and most PHEVs - would attract a low rebate, and those with CO2 outputs below 50 g/km would attract the highest level of rebate.

“If the Government were prepared to put say $10 million a year for several years into the feebate scheme, then the level of rebate for low emissions vehicles could be higher thereby significantly increasing the rate of uptake of low emission vehicles,” says Crawford.

He adds that the level at which a fee or rebate (and the size of the neutral zone) would need to be lowered with each successive year, so that over time these would become more challenging. If the Government agreed to contribute to the rebate fund this would also reduce over time.

 

 

 

MIA: Feebates to encourage efficient cars better than outright ban

We’re not well-placed to even consider following the UK’s ban on selling fossil-fuelled new cars from 2030, the new vehicle industry contends.

David Crawford.jpg

CONTENTION New Zealand should follow Britain’s lead and pursue a ban of sale of fossil-fuelled cars and vans from 2030 has alarmed new vehicle importers, whose representative body says that deadline is way too close.

David Crawford, chief of the Motor Industry Association, which represents factory-appointed distributors, says his organisation does not dispute that a ban on pure petrol and diesel vehicles might become necessary at some future point.

However, thought proposed by Greens co-leader and Climate Change Minister James Shaw that NZ needs adopt the same policy announced in the UK this week, and introduce a ban on the sale of new petrol and diesel cars in 10 years, has alarmed and, the MIA contends, is based on poor information.

“2035 is too soon let alone 2030. Readily available and affordable alternatives are not yet apparent with the priority given to the development of left-hand drive markets. 

“I believe that some of the premises underlying James Shaw’s comments about doing the same in NZ are ill-informed.”

Mr Crawford explains that the new vehicle market operates off a derived demand model, not a supply model.

“Change what customers buy and we will change over time what is supplied. Supplying items that sell is where companies aim to operate.”

The MIA remains a supporter of the feebate Clean Car Policy thwarted under the previous Labour government by its then coalition partner, NZ First.

The proposal to encourage car buyers to choose vehicles that are more efficient and less polluting, through rewarding those who choose more efficient models by giving them a rebate on the purchase price – this funded by fees added to the price of less efficient vehicles – remains unreconciled. 

Had it got through, from next year, the most efficient vehicles up to three years old would have conceivably cost up to $8000 less, while the least efficient would cost up to $3000 more. Older used imports (sold in New Zealand for the first time) were to attract a maximum rebate of $2600 or a $1500 fee. 

Mr Crawford offers that a feebate would be much more effective than a ban.

“Bans will create a lot of issues, resentment and perverse behaviour. People will hold onto their old vehicles for much longer.”  

The main issue facing the NZ market is affordability and access to a suitable range of makes and models that fit customer needs, he adds. 

Having crunched the numbers, the MIA was certain the rise in transport emissions was not coming from new vehicles. He said Mr Shaw’s reference to diesel utes, which are popular are do produce relatively high emissions,  with comment about NZ’s love affair with Ford Ranger – usually the country’s best-selling one-tonner and occasionally its best selling vehicle on monthly count – was “shallow.”

“The sales-weighted average emissions for the new vehicle fleet is reducing year on year … not fast enough but it is reducing.

“The rise in transport emissions in NZ has more to do with the increase in the rate of vehicle ownership.

“Over the last decade it has gone from being well less than 700 vehicles per every 1000 people to well over 800.”

This, he contended, is mostly due to “the flood of cheap old, used imported vehicles.  

“Address the rate of vehicle ownership and we begin to address overall transport emissions.”

In direct respect to the UK’s ban, he said there were risks for that country, particularly in its standing as primary market. There are few right-hand drive markets; Britain is presently well-considered by car makers but there was potential its importance could diminish with this.

General Motors’ pulling out of right-hand drive market for sedans and SUVs around the world this year was effectively the death of Holden, a popular brand here.

“The point in favour for the UK, versus Australasia, is their market size. Their market might be big enough for manufacturers to prioritise development for their market. It’s a big question mark, though. 

He believes manufacturers will struggle “big time” to meet the UK’s timeline.

However, one positive for NZ is if makers do put more effort into meeting that timeline, “then it might mean we get a wider range of right-hand models developed sooner than what would normally be the case.”

If that were to unfold, NZ would be better to adopt policies to “make us a fast follower. Feebates to address affordability is the best approach in our view.”

 

Kia scores big during troubled October

Kia took control of passenger car sales last month, its Sportage and Seltos respectively accomplishing first and second places for registration count.

KIA SELTOS ENJOYED A STRONG MONTH. The larger Sportage did even better.

KIA SELTOS ENJOYED A STRONG MONTH. The larger Sportage did even better.

KIA scored a notable triple win during October, its compact and medium sports utilities achieving as the biggest-selling vehicles, and the brand coming out on top in total passenger registrations.

October market statistics supplied by the Motor Industry Association today show the Kia Sportage was the most popular passenger vehicle in October, with 488 sales, followed by its smaller brother the Seltos, with 471.

That was sufficient to allow the Korean brand to achieve a total of 1276 passenger vehicle registrations for the month, knocking long-time leader Toyota, which achieved 1117 sales, into second place.

It all represents a big turnaround in a 2020 new passenger vehicle scene that up until now has been dominated by the Toyota RAV4.

In September, for example, the Toyota achieved 464 sales – whereas the Sportage and the Seltos each accrued about half that. In October, however, RAV4’s sales dropped to 291 units.

There was better news for Toyota in the commercial market, where the new Hilux moved into first place with 731 sales, knocking the previously dominant Ford Ranger into second. It achieved 686 sales.

the updated toyota Hilux appeared to score well in its first month of availability, bumping out Ford’s Ranger as the country’s favourite utility.

the updated toyota Hilux appeared to score well in its first month of availability, bumping out Ford’s Ranger as the country’s favourite utility.

Both utes finished the month comfortably ahead of anything else – third place was taken by the Mitsubishi Triton with 282 registrations.

Toyota also remained the overall new vehicle market leader with a 17 percent share in October via 2070 registrations, followed by Ford with 11 percent and Kia with nine percent. And it remains dominant for the entire year to date thanks to a 17 percent share – well ahead of Ford on 10 percent.

October’s total new vehicles registrations continued their downward trend for 2020, coming in at 20.6 per cent below October last year. A total of 11,876 vehicles were registered, down 3089 units on the same month last year.

“Year to date the market is down 23.5 per cent, which is consistent recent months’ data confirming our expectations that 2020 will finish about 25 per cent down on 2019 volumes, said MIA chief executive David Crawford.

The top 10 most popular vehicles in October were: Toyota Hilux, 731 sales; Ford Ranger, 686; Kia Sportage, 488; Kia Seltos, 471; Toyota Corolla, 315; Mitsubishi ASX, 292; Toyota RAV4, 291; Mitsubishi Triton, 282; Mazda CX-5, 279; Suzuki Swift, 232.

 

Pandemic, sales rush depletes new vehicle stocks

New car sales have been running hot … but at what ultimate cost? Brands are running short of stock and the industry says buyer demand is racing ahead of ability to supply.

New vehicle stocks held in New Zealand are diminishing fast … and replenishment has slowed.

New vehicle stocks held in New Zealand are diminishing fast … and replenishment has slowed.

NEW vehicle distributors are facing a new Covid-19 crisis – not enough vehicles to sell for at least the remainder of this year.

An unexpected rush in sales over the past few months has accelerated the issue of diminishing stock availability, a ripple effect from Covid-driven global assembly line shutdowns that occurred months ago.

It’s a double-whammy that is leaving showrooms running low on stock with no easy respite in sight.

The organisation that speaks for the new vehicle industry has declined to cite any brands or cite any specific models and is cautious when discussing the severity of the situation.

The Motor Industry Association does, however, acknowledge there are now insufficient vehicle numbers to meet present buyer demand.

Says chief executive David Crawford: “I wouldn’t describe the situation as catastrophic … but it is lumpy.”

Talk at retail and distributor level is certainly awkward; popular models are becoming harder to secure and orders taken now might not be fulfilled until next year, while impending new products are being delayed and allocations being reduced.

One big provincial yard for a top make last week suggested the cars it held in its showroom could not be easily replaced. A metropolitan outlet for a popular premium brand also recently said ready availability of two core models has also been in jeopardy. The distributor for that make did not respond to questions about this.

New vehicle distributors normally carry up to 100 days’ stock for vehicles and large parts, but this has reduced by around 50 percent.

At the end of last month, the national inventory of new passenger vehicles was just over 11,000 units – the lowest in at least eight years and half the tally held in April – and it’s been worse for commercials, that stockpile have quartered to under 5000 vehicles.

Most distributors, at best, are carrying no more than about a month’s stock, according to the MIA, which has been collating information from factory-appointed new vehicle importers.

At retail level, this means an increasing count of outlets are keeping up their business by taking customer orders on understanding those buyers may have to wait until early next year before their purchases arrive.

Crawford suggests a combination of market forces and temporary vehicle supply constraints will continue for most of 2020.

While shipments keep arriving, there are now likely to be long wait times for some makes and models and customers who have pre-ordered will have priority over walk-ins.

“Supply of vehicles remains affected by reduced factory production in various geographic places due to Covid-19 restrictions.

“Distributors are also facing challenges predicting how much stock to order and hold.

“It has to be admitted the industry got caught by a strong June and July, once the Covid restrictions eased,” he says.

“The industry didn’t entirely anticipate the level of demand for new vehicles.

David Crawford, Motor Industry Association chief executive: “The industry didn’t entirely anticipate the level of demand for new vehicles.”

David Crawford, Motor Industry Association chief executive: “The industry didn’t entirely anticipate the level of demand for new vehicles.”

“We didn’t factor in that people who were unable to travel overseas on holiday, would decide to purchase a new vehicle instead – just like others would have decided to renovate a kitchen.”

Though already braced for a slowdown in sales when the year began, the new car market was nonetheless in good shape, having had a series of highly-profitable bumper years.

Coronavirus rendered all forecasts worthless. Assembly plants all around the world were forced to shut down – some for several weeks, some for up to two months - because of the pandemic.

Though most are back in business, many have yet to achieve full production. Even when assembly lines are back to full steam, delays from components suppliers are common.

The supply chain also hasn’t recovered. This is particularly the case with product coming out of Europe, which even under normal circumstances have to be ordered up to six months in advance.

However, it seems probable all makes and sourcing points have felt impact to some extent.

Also hurting New Zealand is the modest size of our market – there have already been instances were other countries more important to makers have been given higher priority.

All this means that as much as recent months of emergent retail frenzy was welcomed, it has also been a sting because it was unexpected.

While the MIA warned as early as in March it would be inevitable that the shock wave from Covid’s impact on global car making and the parts industry was inevitable, it didn’t predict that consumers would go into such a buying frenzy these last few months.

Data shared by the MIA for this story reveals how NZ’s relatively healthy vehicle stockpile before Covid has pretty much gone.

At the beginning of this year the national new passenger vehicle inventory stood at 16,049 vehicles.

new vehicle production has largely resumed .. but plants are rarely operating at full-scale pace and makers are sometimes steering product to bigger markets than New Zealand.

new vehicle production has largely resumed .. but plants are rarely operating at full-scale pace and makers are sometimes steering product to bigger markets than New Zealand.

This rose to 20,327 vehicles in April, but the countrywide Level Four lockdown, then meant cars that landed but could not be retailed – hence, despite 5625 vehicles being cleared by Customs in April, only 707 vehicles were registered in that month.

Since then, the figures have been sliding as supply of vehicles built and in transit before the factory closures started to dwindle.

May’s inventory was 18,888, this reduced to 15,088 in June, to 12,593 in July and to 11,057 last month.

August’s count was the lowest in at least eight years but stock numbers are expected to reduce even further for at least the next two months.

Meanwhile, the import clearances are continuing at history low levels as they slowly recover to some normality – 2858 in May, 4619 in June, 4327 in July and 5405 in August – but they are not meeting the growing consumer demand. That’s at least 50 percent higher.

The commercial vehicle inventory that sat at around 12,000 vehicles in April and May had reduced to 4817 vehicles by the end of last month.

Since then, consumer demand has increased to the extent there were 3533 registrations in August – way ahead of the 962 vehicles that had cleared Customs. This means that for the remainder of the year there is virtually no fat in the commercial vehicle inventory.

Parts supply is also being severely affected by the pandemic. Prior to Covid-19, parts were transported to New Zealand by both air and sea, but air freight has now become too expensive due to reduced numbers of flights, and this has forced more use of sea freight which has much longer time frames, Crawford says.

The flow-on from the drop in new car availability is also being felt in the used car sector, with a commensurate drying up on late model pre-owned stock from fewer trade-ins occurring.

# Additional reporting by Richard Bosselman

Time for cash for bangers

Vehicle scrappage – new car distributors say today’s massively depressed market provides the right climate for action.

Bangers for cash schemes have proven effective overseas.

Bangers for cash schemes have proven effective overseas.

 FACED with a remainder of 2020 which is going to see demand for new vehicles remain tepid at best, distributors have turned to the Government for help.

They’re seeking fast-tracked introduction of new policies to boost demand - incentives to compel the public to buy into fuel-efficient vehicles allied with others to remove old polluting and potentially unsafe vehicles from the scene.

The Motor Industry Association, the organisation that represents the new vehicle industry, is leading the push.

What spurs this all the more is a dire registrations outcome for April. A sector in lockdown put 90 percent fewer new passenger and light commercials vehicles into public use than it managed in the same month of last year. Year-to-date the market is down 32 percent.

“The Government can play a decisive role in lessening the economic pain we are feeling,” said chief executive David Crawford.

The removal of older vehicles from the roads is hardly unknown. The United Kingdom and many European countries in particular have such ‘bangers for cash’ programmes in place, usually with the dual aim of getting rid of older and more polluting vehicles, improving safety and, of course, stimulating sales of newer – ultimately brand-new – new vehicles.

david crawford

david crawford

New Zealand has no such thing and this has contributed to the average vehicle age approaching 15 years. For example, the average of vehicles in the United Kingdom is just over eight years, and in Australia and the United States it is just over 10 years. The average age here now is, in fact, higher than it was before NZ accepted used import cars. Lowering the fleet age was given as a reason why ex-Japan used cars were allowed here.

Around four million vehicles are thought to be registered in New Zealand. It’s thought around 68 percent are less than 18 years old. Twenty-one percent are aged between 18 and 27 years. That means we have at least a million vehicles on our roads aged more than 20 years and with exhaust emissions many times higher than modern-day vehicles, and potentially with safety issues as well.

Saus Crawford: “We all know we have an old fleet with numerous polluting and unsafe cars roaming our roads.

“We believe it is time for the Government to provide financial incentives to remove the vehicles which are older than 20 years of age and/or where their exhaust emissions standards are the equivalent of Euro 3 or less.” (Euro 3 is a globally-recognised emissions standard introduced, first in Europe, in 2006).

He added such a move would be in line with New Zealand’s new road safety strategy and the Government’s climate change objectives.

For all that, scrappage is an issue that various administrations have considered for years.

the higher the quality of the fleet, the better the safety standard

the higher the quality of the fleet, the better the safety standard

Two trials were conducted by the Ministry of Transport, the first in 2007 and another in 2009. The first was in Auckland where owners of old clunkers were invited to hand in their vehicles in return for $400 worth of free passage on the city’s bus and train services. A total of 253 vehicles were scrapped. Organisers determined the benefits of the trial exceeded its $102,800 cost.

The second trial was in Wellington and Christchurch, where owners were paid the scrap metal value of their vehicles plus $250 worth of public transport passes. They also went into a draw to win a new Toyota Corolla.

A total of 349 vehicles were collected, but officials decided the whole thing was not cost-effective due to the low number of vehicles received and the relatively low overall social and environmental benefits relative to the trial’s cost.

Since then nothing else has been tried.

That’s been in stark contrast to other parts of world where scrappage schemes have been introduced. In the UK, for example, the Government introduced a scheme in 2009 where owners of old cars were offered the equivalent of around $6000 to get rid of them. Various car companies have also implemented their own scrappage schemes, most recently in 2017.

Last year our Government looked at a total of 11 potential new policies aimed at reducing New Zealand’s greenhouse gas emissions – and one of those was the introduction of some form of scrappage scheme. Incentives considered included supply of public transport passes, and credits towards the purchase of either a cleaner car or some other form of transport such as an e-bike.

older cars are also generally more problematic for exhaust emissions

older cars are also generally more problematic for exhaust emissions

But that idea didn’t progress much further, with the Government opting instead to concentrate on the so-called feebate scheme that would financially encourage motorists to buy low-emission vehicles via rebates, and discourage purchases of more fuel-hungry vehicles via fees.

The only thing that happened in relation to scrappage was a statement from Associate Transport Minister Julie-Anne Genter that the subject had been passed on to the NZTA, and that she expected to hear back from the organisation in a few weeks.

That statement was in October last year.

Meanwhile New Zealand’s vehicle fleet is getting progressively older – average age was 11.7 years in 2000, 14.4 years in 2017, and today 14.9 years. Should we be proud of this?

some car brands in the uk remain avid advocates of scrappage.

some car brands in the uk remain avid advocates of scrappage.

 

 

‘Closed for business’: New car industry appeals for help

April’s new vehicle sales count provides dramatic proof the Covid-19 pandemic has the new vehicle industry reeling.

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COVID-19 has swung a near-knockout blow to New Zealand’s new vehicle industry, with April recording a more than 90 percent fall in vehicle sales.

In stark contrast to April last year when a record 10,640 new vehicles were registered, the national Coronavirus lockdown is the reason behind just 1039 vehicles being registered last month, with the top-selling model, Kia’s Seltos, registering 95 of those.

Now, the organisation representing the country’s new vehicle industry says it needs help – and it is demanding the Government fast-track introduction of a series of policies to achieve this.

“The Government can play a decisive role in lessening the economic pain we are feeling,” says Motor Industry Association chief executive David Crawford.

The organisation wants deferral of introduction of any feebate scheme, replaced instead with incentives for the purchase of fuel-efficient vehicles.  Feebates  are a combination of fees imposed on larger gas-guzzling vehicles and rebates offered to purchasers of smaller and fuel-efficient vehicles.

“Prior to the pandemic, the MIA supported in principle the adoption of a feebate scheme. However, given the degree of fiscal impact the pandemic is causing, we believe this policy needs immediate review,” says Crawford.

The MIA also wants the Government to accelerate the uptake of plug-in vehicles  across the Government fleet.

“To date, uptake of plug-in vehicles by government agencies has been less than modest at best. The MIA calls on the Government to increase departmental budgets to permit departments to increase their uptake of BEVs and PHEVs,” says Crawford.

Financial incentives should also be introduced to remove from the national fleet vehicles older than 20 years, and/or where their exhaust emission standards are the equivalent of Euro 3 or less, Crawford says. He adds that this vehicle scrappage would be in line with the country’s new road safety strategy and the Government’s climate change objectives.

 “We all know we have an old fleet, with numerous polluting and unsafe cars roaming our roads,” he says.

Crawford describes April’s new vehicle scene as “closed for business” other than for the supply of essential vehicle and three business days at the end of the month for contact-less sales.

That distributors were able to sell as many as they did was testament to their determination to partially re-open for business while maintaining strict health and safety process,” he says.

Overall, new vehicle registration were down 90.3 per cent in April – sales of passenger vehicles and SUVs dropped 89.6 per cent, and commercial vehicle sales were down 91.4 per cent.

So dramatic was the fall in registrations, that some highly unusual sales results were recorded by the MIA.

Market leader for the very first time was Korean brand Kia, which achieved a 16 per cent share with 169 sales, including 95 Seltos small SUVs, 24 Rio hatchbacks, and 22 Sportage compact SUVs.

The Seltos was also easily the top-selling passenger vehicle, with the Suzuki Swift hatch and the pint-sized Suzuki Jimny SUV in second and third places. 

And in the commercial sector it was the Toyota Hilux ute that was top model with 59 sales, followed by the Holden Colorado that is on runout prior to the Australian brand exiting the New Zealand market at year’s end.  And Ford Ranger – which has dominated the light commercial market for several years – was in third place with a mere 29 sales. 

And here’s a stark illustration of the state of New Zealand’s rental industry: whereas usually monthly vehicle registrations number in the hundreds, in April there were just two – and they were both Isuzu N-Series trucks.

 Covid Countdown:  April’s 10 Best-Selling Vehicles

Kia Seltos                     95

Toyota Hilux                 59

Holden Colorado          38

Suzuki Swift                  35

Ford Ranger                  29

Suzuki Jimny                 28

Kia Rio                          24

Holden Commodore     23

Kia Sportage                 22

Toyota Hiace                21

 

  

 

Covid-19: How's post-Level Four life for distributors?

How’s our new car market doing – and what’s the sentiment about an environment in which coronavirus and its after-effects seem set to imprint for a long time? The big names of the industry speak.

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TODAY’s move to Level Three precautions allows for improved business opportunity; parts supply will resume, service bays will reopen and, yes, you might even be able to buy a new vehicle.

Yet everything still requires care and consideration. While less restricted than Level Four, the next step down still demands every contactless interactions. Restrictions will still apply with Levels Two – the next step, potentially coming after May 18 if all goes well – and One, though those are definitely more welcoming.

With this in mind, the distributors here – leading distributors were invited to offer thoughts, pertinent to their brands, in respect to this question:

“What are the challenges and potential opportunities as you see them that will arrive in a Level Three Covid-19 new vehicle market. Is that a level at which you can begin to restore your business and, if not, what condition would be required?”

Neeraj Lala, chief operating officer, Toyota New Zealand.

Reason for inclusion? Market leader.

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Toyota will continue to provide our customers with an exceptional customer experience under Level Three.

Twenty-four months ago, we revolutionised our business to a new model, and both fleet and private customers have enjoyed the new experience. Under Level Three, our haggle-free pricing for private and fleet customers of various fleet sizes, means the car buying experience is easier as you don’t need to negotiate a price over email or phone.

We have also been operating flexible test drives for the same period which means customers have the flexibility to collect a vehicle and enjoy the experience with their bubble without any face-to-face contact and safe distancing on collection. 

We have expanded our service to offer a home delivery with strict health and safety and social distancing options. Every vehicle collected from a Toyota Store, either for servicing or a new or used vehicle sale, will meet the strict sanitisation guidelines we have put in place to keep everyone safe. 

Our website will provide customers with an easy booking system for test drives and servicing, and live chat to assist those customers who require extra support. In terms of vehicle ownership, our servicing facilities have been organised to comply with alert level 3 standards and will continue to provide their high level of friendly service, looking after all Toyota customers.

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Reece Congden, head of marketing and corporate affairs, Mitsubishi Motors NZ.

Reason for inclusion? Top electric vehicle volume, wide product portfolio

As New Zealand moves to Level Three, the automotive industry will continue to face severe trading conditions.

While it is a return to work in part, it has yet to be fully understood how effective contactless sales will be for a high involvement product like cars.

MMNZ have been undertaking extensive work while we have been under Level Four restrictions, to ensure that our business is not only 100 percent compliant, but also that our dealer partners are ahead of the curve. 

Our investment in digital platforms and engaging customer-facing content has us well placed to start making the transition to contactless sales - even if it’s only a temporary move.

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Having said that, car sales is a ‘people business’ and our dealers are an active part of their local communities, so how Kiwis respond to being asked to purchase a car from their living room will be a point of great interest for all brands.

One of Mitsubishi’s key strengths is our high-performing dealer network. We are supremely confident that they will adapt and fight for their slice of whatever pie is available under Level Three. When you match that with the value-focused offers we currently have in the market, we believe that we’re as well placed as any brand to rebound strongly.

(One initiative from MMNZ has been to produce three awareness videos relating to sales and servicing interactions under level Three. No lockdown regs were breached by the way: The NZ operation reached out to friends in Australia, with content shot across the Tasman). 

Simon Rutherford, managing director, Ford New Zealand

Reason for inclusion? Light commercial dominance with Ranger ute 

There certainly will be challenges - for everyone. We are effectively operating in a constrained environment; our showrooms are closed, sales, service and parts operations will be contactless.

We are also operating new systems and process with strict controls and rules around sanitation, social distancing and contact tracing to keep customers and our staff as safe as possible – all this in a market that looks like it has stepped back to 2008 - 2009.

We and our dealers are pretty adaptable and satisfied that the measures and capabilities we have put in place to conduct business in a Covid-19 safe way at Level Three will protect and support our customers and employees.

We see more opportunity than challenge and we are not going to let a crisis go to waste. We see Level Three as a level at which we can only begin to restore our business. We really need to move to a Level Two and beyond quickly, as unfortunately there has already been significant impact. 

Simon Rutherford with RTR car.jpeg

The road to recovery in a lower market in a high cost of capital business presents a longer term challenge.

The conditions that are really required are for the broader economy and the industry to be supported with “back to work” domestic stimulus packages to get people spending and investing and so the industry can continue to contribute to GDP and be an engine room of recovery. 

Longer term, the opening up of borders and in turn strengthening tourism and hospitality will be key.

As regards to our operations in Level Three? On the vehicle sales side of the business, selling and delivering in a “contactless” and remote fashion is nothing new for us – we do this under normal business circumstances for new and used vehicles, for different customers in different segments of the market - from retail to fleet, government and rental and across our network to support nationwide deliveries. The opportunity we have had is to get better and more efficient at operating in this way. We have been operating on-line sales in Level Four. Now we can deliver those vehicle in a contactless manner. 

Our on-line and contactless capabilities are much fitter now and we will continue to pursue improved capabilities as we go forward. Although this is just one of the ways we can conduct business and support the varying needs of our customers, it will not be the only way we transact business. We will certainly be exercising that capability more than we were.

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In addition we anticipate that there will be a demand bias towards our top performing Ranger and Transit commercial vehicles as our primary industries and construction sectors lead our economic recovery and the need for moving goods remains.

Separate from our special offers we have also launched a peace of mind finance programme that offers a nil deposit plan and the first three months paid for by Ford and a further three months deferral option for customers if they want to take that up. This is designed to give our customers peace of mind as we all try and climb out of this challenge together. This in addition to the help we are offering existing customers financing through MyFordFinance.

On the service and parts side of the business, many of our dealers already offered pick-up and delivery services ahead of Level Four.  All 31 dealers within our national dealer body will be supporting the new pick-up and delivery service we are launching. We will have nationwide coverage for that. 

We have implemented robust hygiene and social distancing measures alongside contact tracing and will maintain this also when we get to level Two, when customers can enter our premises. At that point we will also have point-of-sale that will help orientate customers to social distancing and hygiene enablers we will provide.

Dean Sheed, General manager, Audi New Zealand

Reason for selection? Prestige sector giant. 

The opportunity that moving to Level Three provides is a partial move back to a full business for all our dealers nationwide. 

I say partial because it’s a move to contactless business across the operation, working within the Government/Worksafe health and safety guidelines and maintaining a major focus on keeping our staff and customers safe and supported as we transition back to normality.

Partial business also means some form of revenue to support the decimated financial results of March and April for both ourselves and our dealer partners. 

The businesses will be focussed on the physical servicing of customers’ cars and the ongoing virtual customer discussions in other areas of the business.

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The challenges are clearly the new modes of doing business under the umbrella of Level Three: Stricter controls of cleaning and sanitisation across each business, contactless servicing, contact tracing of everyone within the business and the use of personal protective equipment by our team. All within the new health and safety guidelines implemented by the dealerships.

We are allowed to deliver presold cars to customers which must be handled according to the new protocols as well which will assist in driving some vehicle sales volume under Level Three.

This volume is likely to remain small until Level Two and only with Level One will all facets of the dealerships resume some form of normality.

Restoring the businesses fully will happen over time - many months - as the demand side of the car market is restored through normal purchasing by private and business customers. The economy needs to restore itself on the demand and supply side.

If you have been thinking of buying a new vehicle, now is a great time to purchase given solid inventory and very motivated dealers nationally.

Greg Leet, General manager Volkswagen NZ.

Reason for inclusion? Dominant European marque

It certainly won’t be normal trading and I’m certain we will all be in that position. Likewise, we will all be thinking that the safety of our customers and our staff will remain paramount.

We have been doing a lot of work with the dealers in respect to their ability to comply to Level Three trading conditions regarding personal protective equipment, sanitation and contactless services. Our dealers are well up to speed with that.

What kind of level do we need to get to before we contemplate normality? I think we need to be well out of Level One. Even the two levels below Three will still have social distancing, will still have people with very heightened levels of awareness around hygiene and sanitation. So while some of those will be relaxed from a Governmental view, I think society will remain pretty in tune going forward. 

greg leet.jpg

There will be sectors of business that, I think, will be in a strong position after lockdown. There will be businesses that will be severely impacted. The tourism sectors will be under immense pressure. But I think industries like food supply and any essential services are going to be still very active.

Purely from a volume perspective, our forecast for the balance of the year would still have passenger at roughly two-and-half times our light commercial volumes.

We’re predicting anywhere between a 30 to 40 percent drop in the market. In a global sense, some markets are more severely impacted than that, and some might well be less impacted.

There are times when a car will be seen as a luxury. But we also see possibility that customers might decide to buy a new vehicle with the money they might have previously have kept aside for an overseas trip. They potentially might well want to travel, but locally, and that might involve a new car.